Voice IP Comms musicONHOLD
Published: Nov 7th, 2009 | Author: Alex Bhaswara
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Music on hold (MOH) refers to the business practice of playing recorded music to fill the silence that would be heard by telephone callers who have been placed on hold. It is especially common in situations involving customer service.
Most MOH systems are integrated into a telephone system designed for businesses via an audio jack on the telephone equipment labeled "MOH". There are also some units with "analog" capability that allow music on hold for small and home based companies without a phone system. (more...)
